Bobby Palacios - State Farm Insurance Agent at 411 N Jackson Rd, Ste A6 in Pharr, Texas

Customer Reviews about Bobby Palacios - State Farm Insurance Agent

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  IF I COULD GIVE THEM O STARS I WOULD!!! DO NOT SERVICE WITH THIS OFFICE. They are all untrained staff and even the veterans have NO idea how to treat their LOYAL CUSTOMERS OF OVER 10 years!! The worst customer service! They screwed up my account and cancelled it without my consent and now thanks to them I have endured so much stress, time off work and they can't even own up and correct the problem. I called and called to make a payment and they kept telling me my account had not been reinstated so they couldn't take my payment and now all of a sudden I get a bill for $700.
  May 09, 2017

  by nohemi rojas
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  I was with this company for over a year, switched for a lower rate. What irritated me was the email I received from one of the agents after I had called customer service to cancel. They forwarded my request to this agency and I received an email (with improper grammar/punctuation) to stop by and sign a cancellation form. I call the agency and asked if I could have the form emailed and I will sign and fax back. The representative said no because anyone can call and cancel. I found this odd because I've never had to do this with previous carriers but they might have different policies/regulations so I didn't question it. I take my lunch to go cancel and the gentleman that assisted me just asked for my current policy; I didn't have to sign any forms. I could have easily done this via fax or email.
  December 06, 2016

  by Gladys Dyer

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About Bobby Palacios - State Farm Insurance Agent in Pharr